Terms and Conditions
Last Updated: September 6, 2026
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1. Acceptance of Terms
By accessing and using the Curb Ninja website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Description of Service
Curb Ninja is a residential trash can valet service. We take your trash and recycling cans to the curb before pickup and return them after collection, according to your selected service plan and provided pickup schedule.
3. Service Area
Curb Ninja currently serves Albuquerque, New Mexico and Rio Rancho, New Mexico. Service is subject to availability in your specific neighborhood.
4. Customer Responsibilities
You agree to provide accurate and complete information about your address, pickup schedule, and service needs. You are responsible for ensuring your cans are reasonably accessible for our team.
5. Accurate Pickup Information
You are responsible for providing accurate pickup schedules. You should notify Curb Ninja if your schedule changes so we can update your service information.
6. Access to Trash and Recycling Cans
Your cans must be reasonably accessible for us to provide service. Locked gates, blocked access, loose animals, or other obstacles may prevent us from completing service.
7. Customer Property Access
If access to your cans requires a gate or another entry point, you must make sure the necessary access arrangements are available during the scheduled service.
8. Service Limitations
Curb Ninja provides service based on the customer's provided information. We are not liable for missed service due to inaccurate information, inaccessible cans, or unsafe conditions.
9. Pickup Schedule Changes
Please contact us as soon as possible if your pickup schedule changes so we can update your service information.
10. Holiday Schedule Changes
Trash collection schedules may change during holidays. Please contact us if your local pickup schedule changes so we can update your service.
11. Weather Delays
Weather or other events may affect service. We will make reasonable efforts to complete service, but conditions beyond our control may cause delays.
12. Unsafe Conditions
Unsafe conditions may prevent service. We reserve the right to decline or delay service when conditions pose a risk to our team or your property.
13. Obstructions
Obstructions such as parked vehicles, construction, or debris may prevent us from accessing or moving your cans.
14. Inaccessible Cans
If your cans are not accessible, we may be unable to complete service. Please ensure cans are accessible during the scheduled service window.
15. Loose Animals
Loose animals may prevent us from completing service. Please ensure animals are secured during the scheduled service.
16. Monthly Billing
Customers who choose monthly billing pay the standard monthly price for their selected plan. Billing occurs each month after the free trial period ends.
17. Quarterly Billing
Customers who choose quarterly billing pay for three months at once and receive a 5% discount compared to monthly billing.
18. Quarterly 5% Discount
The quarterly discount is calculated as the monthly price multiplied by three, minus 5%. This discount is applied automatically and is validated server-side.
19. Annual Billing
Customers who choose annual billing receive 2 months free. You receive 12 months of service while paying for the equivalent of 10 months.
20. Annual Two Months FREE Offer
The annual offer is calculated as the monthly price multiplied by 10. This provides 12 months of service at the cost of 10 months.
21. FREE First Month Promotion
Eligible new customers receive their first month of Curb Ninja service free. This promotion is subject to applicable promotional rules and may be modified or discontinued at any time.
22. Free Trial Eligibility
The free first month is available to eligible new customers. We reserve the right to limit or restrict the free trial offer to prevent abuse. Duplicate accounts using the same verified email may be rejected.
23. Billing After Free Trial
Billing begins after your free first month ends. Before you complete signup, you will clearly see your selected plan, billing frequency, future billing amount, and billing date.
24. Stripe Payment Processing
Payments are securely processed through Stripe. Curb Ninja does not store raw credit card numbers, CVV codes, or complete payment card information. Payment information is handled by Stripe according to Stripe's systems and policies.
25. Subscription Changes
Please contact Curb Ninja if you would like to change your plan or billing frequency. We will help you determine the available options.
26. Cancellation
You may cancel your subscription at any time. Please contact Curb Ninja to cancel or make changes to your subscription. Cancellation may be subject to the terms of your selected billing period.
27. Refund Policy
Refunds are handled on a case-by-case basis. If you believe you are entitled to a refund, please contact us. Our 'We Miss A Week, Your Next Month Free' guarantee applies when we miss a scheduled service week through our own fault.
28. Failed Payments
If a payment fails, we will notify you and provide an opportunity to update your payment information. Continued failed payments may result in service interruption or subscription cancellation.
29. Service Interruptions
Service may be interrupted due to failed payments, inaccessible cans, unsafe conditions, or other circumstances beyond our control. We will make reasonable efforts to notify you of any interruptions.
30. Customer Communications
We may communicate with you via email, phone, or other methods regarding your service, billing, and account. You may opt out of marketing communications at any time.
31. Limitation of Liability
Curb Ninja is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the service period in question.
32. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
33. Contact Information
If you have questions about these Terms and Conditions, please contact us at hello@curb-ninja.com or (505) 433-7126.
Business
Curb Ninja LLC
Email: hello@curb-ninja.com
Phone: (505) 433-7126